Tomato Mountain Farm

Member logistics

 

There are lots of moving parts involved in a home-delivery CSA. Here are some important points that you'll want to know when receiving shares from us.

 

Deliveries

Standard deliveries begin late the night before (begin after 8pm on Wednesday) with all deliveries complete before 5am.

It is best if you leave out a cooler (with ice packs in the warmer months) to receive your share.

If you live in a place where it's impossible to leave a cooler for the driver or if you prefer direct contact, or if you prefer evening deliveries; you can select Primetime Delivery and your box will be delivered between 3:00 and 10:00 p.m.  Here is the delivery calendar for 2019.

If there is anything that is not self-explanatory about your location, please contact us with specific instructions, i.e., back porch, front porch, unlocked vestibule, leave with doorman, locked gate, etc.

Regular overnight/early morning deliveries: we plan not to bother you - instead, we'll just unload the veggies into the cooler and go. We won't be sending out text messages during overnight deliveries, as doing so slows drivers down.

Primetime Deliveries: we generally won't ring a doorbell or call after 9pm unless we have a prior OK to do so; feel free to contact us with specific instructions if you'd like us to buzz, knock, or call your phone. If we don't make a direct hand-off, we will send you a text message upon delivery so you know your share has been delivered.         

If you have a locked gate or lobby and are planning to give us a key, please make arrangements with Nakarria, our delivery manager. We will come to you to pick up the key. We will only mark keys with the street name, never the complete address or the customer name.  

     

Travel & Missed Weeks Policy

We are happy to prorate 95% of the cost of your week, for any week you'd like to skip, when we have at least 2 weeks notice. We keep 5% to cover our processing fees. For all last weekly cancellations, please let us know and we will donate your share to a nearby pantry.

 

What do I do now?  

Eat! You can check out our Crop Calendar with links to a separate page for each crop, including photos to help you identify what you've received, as well as storage tips and recipes           

Here's our Recipe Index with recipes categorized by crop, season, meal type, and more.           

Not sure what to do with your veggies? Here are some preparation tips which walks through various styles of cooking and information on methods of preserving fresh produce.  

 

Weekly Communications

Every Sunday, we'll send out a Sneak Peek of what's in your box for the week, with recipes and tips and news on what's in the Farmers' Pantry. You'll receive a newsletter on Wednesdays with news from the farm and any important announcements regarding deliveries, crops, etc. 

 

Boxes and Packing Materials

We'll pack your produce carefully in a waxed box. If you leave a cooler out, we will remove the produce and place it directly in the cooler. Many items will come in plastic bags inside your box or cooler. While this means that your produce won't burst forward in a colorful display like you may have seen in photos of CSAs, it will be packed appropriately to maintain its freshness and enhance its longevity. We'll let you know if you should be storing your produce in any special way. In general most produce will benefit from continued refrigeration. 

 

Please return the wax boxes each week.

The wax boxes are sturdy and reusable, but are not recyclable. Each box represents significant resources and cost, and as a matter of cost-efficiency and sustainability, we want to receive them back; we'll reuse them over and over again. Please open the wax boxes without tearing them (carefully broken down along the scored lines and flattened; and return them to your driver, along with any quart/pint containers, on a subsequent delivery. We urge you to recycle or reuse plastic bags, labeled jars and egg cartons.  

 






Feedback. 

Tell us what you like and don't like; we need to know either way. Your suggestions might influence what we choose to grow going forward or how we decide what to put in each box. We want you to have high expectations of us. If at any point you are not happy with our produce or service, we will gladly refund the prorated value of undelivered produce and applicable delivery charges less any discounts you received. And if you've under- or over-estimated your needs, please ask about upsizing or downsizing your share. 

 

If you have any questions, issues or concerns about your delivery, please contact Claire at csamgr@tomatomountain.com or 608-558-5754.

 

Welcome aboard!