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Member logistics

Some guidelines for new and returning CSA members


There are lots of moving parts involved in a home-delivery CSA. Here are some important points that you'll want to know when receiving shares from us.

Overnight/early morning deliveries, with Prime Time option.  Standard deliveries begin late the night before (begin after 8pm on Wednesday) with all deliveries complete before 6am. It is best if you leave out a cooler (with ice packs in the warmer months) to receive your share.

If you live in a place where it's impossible to leave a cooler for the driver or if you prefer direct contact, or if you prefer evening deliveries; you can select Prime Time Delivery and your box will be delivered between 3:00 and 10:00 p.m.  Here is the delivery calendar for 2018

          ♦  If there is anything that is not self-explanatory about your location, please contact us with specific instructions, i.e., back porch, front porch, unlocked vestibule, leave with doorman, locked gate, etc.

          ♦  Regular overnight/early morning deliveries: we plan not to bother you -- instead, we'll just unload the veggies into the cooler and go. We won't be sending out text messages during overnight deliveries, as doing so slows drivers down.           

♦ Prime Time Deliveries: we generally won't ring a doorbell or call after 9pm unless we have a prior OK to do so; feel free to contact us with specific instructions if you'd like us to buzz, knock, or call your phone.          

♦  Prime Time Deliveries: if we don't make a direct hand-off, we will send you a text message upon delivery so you know your share has been delivered.          

♦  If you have a locked gate or lobby and are planning to give us a key, please make arrangements with Brian, our Chicago Manager. We will come to you to pick up the key. We will only mark keys with the street name, never the complete address or the customer name.          

♦  We strongly recommend that you put a cooler out at your desired location to receive your share; a cooler offers protection against extremes of temperature. In warm weather, an ice pack will help produce stay fresh longer.          

♦  If you have any problems or concerns about your delivery, contact us at or call 608-577-1782

Vacations and Missed Weeks.   Please give us at least 48 hours' notice if you will be on vacation or otherwise need to cancel your box for one or more weeks. There are no refunds for missed weeks. We have an arrangement to deliver excess produce each week to Lakeview Pantry.   The easiest solution is to have your share delivered as usual and ask a neighbor to pick it up for you.  If you're planning an extended absence, get in touch and we'll work out a solution, such as pro-rating your account or delivering to a neighbor or friend. 

What is it and what do I do with it?  Our website has a wealth of information about the crops we grow.          

♦  Crop Calendar with links to a separate page for each crop, including photos to help you identify what you've received, as well as storage tips and recipes           

♦  Recipe Index with recipes categorized by crop, season, meal type, and more.           

♦  Preparation Tips which walks through various styles of cooking and information on methods of preserving fresh produce.  

Newsletters  On Monday there is a short note stating what to expect in the share that week. There will be a recipe using produce from that weeks share. There will also be a reminder of what items are available for purchase as extra items to be delivered with your share. On Wednesday the newsletter is sent out with news from the farm and any important announcements regarding deliveries, crops, etc.

Boxes and Packing Materials.  We'll pack your produce carefully in a waxed box. If you leave a cooler out, we will remove the produce and place it directly in the cooler. Many items will come in plastic bags inside your box or cooler. While this means that your produce won't burst forward in a colorful display like you may have seen in photos of CSAs, it will be packed appropriately to maintain its freshness and enhance its longevity. We'll let you know if you should be storing your produce in any special way. In general most produce will benefit from continued refrigeration. 

Return the wax boxes each week. The wax boxes are sturdy and reusable, but are not recyclable. Each box represents significant resources and cost, and as a matter of cost-efficiency and sustainability, we want to receive them back; we'll reuse them over and over again. Please open the wax boxes without tearing them (carefully broken down along the scored lines and flattened; and return them to your driver, along with any quart/pint containers, on a subsequent delivery. We urge you to recycle or reuse plastic bags, labeled jars and egg cartons.  


Tell us what you like and don't like; we need to know either way. Your suggestions might influence what we choose to grow going forward or how we decide what to put in each box. We want you to have high expectations of us. If at any point you are not happy with our produce or service, we will gladly refund the prorated value of undelivered produce and applicable delivery charges less any discounts you received. And if you've under- or over-estimated your needs, please ask about upsizing or downsizing your share. 


Welcome aboard! 


Photo(s) added: November 15th, 2018

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Photo(s) added: , Another New PhotoNovember 6th, 2018

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Photo(s) added: September 17th, 2018

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Have a Question?

Contact Us Online or Call 608-577-1782

Tomato Mountain Farm


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