Terms & Conditions
We accommodate travelers.
If you need to travel, please give us at least 2 weeks notice. We will happily refund 95% of the weekly cost of your box (we maintain 5% to cover our maintenance and processing fees).
On a short notice, if you need to cancel your box we will happily donate your share to a family in need. We cannot provide refunds for missed weeks on short notices.
Deliveries happen overnight.
We deliver overnight, Wednesday and Thursday nights, from 8PM until 5AM the following day. If you need to be present for your delivery, please opt for "primetime" delivery - if you missed this note before you signed up, and would like to add primetime delivery to your account, simply let Claire know, and we'll get you squared away.
Here is the delivery calendar for 2019.
Recycling Is Important.
Please return the wax boxes each week, pint/quart containers when used, and unlabeled jars (with lids to keep the rims intact). You are urged to reuse or recycle plastic bags, labeled jars, and egg cartons on your own.
Be Good To The Produce.
Leave out a cooler! It protects the veggies from excess heat and cold, keeps them safe from critters, and allows your driver to empty your box and return it to the farm. Not sure how to store the produce we've given you? Feel free to reach out.
Be sure to wash all produce before eating and put frozen items in the freezer as soon as possible. We take the safety of your food and the health of your family/household seriously.
Do read our CSA newsletters!
On Sunday you'll get a note about what's in your upcoming box, full of recipes and news from the farm, and information about new pantry items. There will also be a reminder of what items are available for purchase as extra items to be delivered with your share. On Wednesday the newsletter is sent out with news from the farm and any important announcements regarding deliveries, crops, etc.
Be on top of your account.
Arrange payment! This seems obvious, but it's important! If your account falls into arrears, we will make multiple attempts to contact you before we stop making deliveries, though we reserve the right to stop delivery immediately upon determining that you are behind on payments.
We are doing our best, and we get better everyday.
In being a part of a CSA, it's important that you recognize that farming is an inexact science. We're subject to seasonal transitions, vagaries of weather and insect pressure.
We do everything we can to provide as much variety as possible, including sourcing from farms we trust. Our capacity to support other farms is rather unprecedented. That being said, sometimes you'll get potatoes a few weeks in a row, because that's what everyone's got.
It's important for you to know that we are, essentially, robbing Peter to pay Paul - at the moment. Which means that we are working overtime to make our program as convenient, affordable, and community-driven as possible. We're the largest CSA in Chicago, which allows us to support other farms, offer year-round home delivery, and a robust add-on program. We do not yet have the technological capabilities of a company like Amazon, and sometimes, mistakes are made. Please take into account that we find these mistakes unacceptable, and will fix any issue that arises as quickly as humanly possible. Get to know how tough it is right now for farmers to make ends meet, how deeply unique and special the crops we're providing you with are, and do trust that we are committed to making our program as amazing as it can be. We look forward to the day where everyone in Chicago understands the need to invest in their health, and the health of the local agricultural economy.
Speaking of sustainability, please recognize our need to remain financially sustainable: most of what we grow goes to our CSA, but we also rely on farmers market sales to help make ends meet. There are times when there is not enough of a product to put in all the shares, so you may only see that item at the farmers' market or as an extra in our farmers' pantry.
Please be in touch right away if you have any problems.
If your share didn't show up, an item was in bad condition or missing, or you have general complaints, let us know right away. We'll do our best to address the problem immediately. The person to contact is Claire: email@example.com
We understand life happens.
Being a CSA member means being committed to seeing through the year with a farm. We do, however, understand if you need to cancel. Just send us an email and we'll take care of it, ensuring you have paid for exactly what you've received thus far.
A big thank you from all of us at Tomato Mountain!